Refund policy
Effective July 2026. This policy applies to sugarresetofficial.com, operated by Rivermark Wellness, LLC.
The promise in one paragraph
Every Sugar Reset order carries a 60 day money back guarantee counted from the date of purchase, not from the date of delivery. We ask that you use the product for at least 30 of those days before deciding, because a fortnight cannot tell you anything useful. After that, if you are not happy, we refund what you paid for the product.
How to start a refund
Email [email protected] or call +1 (828) 415-9260 with your order number. Say that you would like a refund. We reply with a return address, normally the same business day. There is no form to complete, no reason required and no retention script.
Returning the bottles
Post back every bottle from the order, opened, part used or empty. Returning the bottles is how we confirm the order was genuinely tried, and it is the only condition attached to the guarantee. Return postage is paid by you. We recommend a tracked service, because we can only refund what we receive.
When the money arrives
Refunds are issued to the card used for the original purchase, normally within five business days of the returned parcel reaching our warehouse. Your bank may take a further three to five days to display it. We refund the product price in full. Original shipping charges on the two bottle pack are not refunded, because that money went to the carrier.
The digital guides
The six digital guides included with three and six bottle packs are yours to keep whether or not you ask for a refund. They are downloads and cannot meaningfully be returned, and we are not going to pretend otherwise or deduct a value for them.
What the guarantee does not cover
It does not cover product bought anywhere other than sugarresetofficial.com, including marketplace listings and resellers, because we cannot verify what is inside those bottles. It does not cover requests made more than 60 days after purchase. It does not cover return shipping. Repeated refund requests across multiple orders may be declined where there is evidence of abuse.
Damaged or wrong items
If a bottle arrives broken or the pack is wrong, photograph it and email [email protected] within seven days. We replace it at our cost and you do not need to return anything.
Questions about this policy: [email protected] or +1 (828) 415-9260.